Delivery & Returns Information
We offer free UK delivery for our naturally dyed artisan pieces for orders over £150.
All our orders are sent using Royal Mail tracked and signed delivery option.
- All UK orders are £2.50 or £6.75
- All EU orders are £10.00 or £17.00
- Orders for The Rest of the World are £20.00 & £25.00
Juniper & Bliss cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.
RETURNS & EXCHANGE
As all our items are artisanal and naturally dyed. Slight variations in colour and texture are to be seen as part of the handmade and plant dye process and not be regarded as faults. We are happy to answer any queries before orders are placed.
In accordance with the law, you have 14 days to cancel an order. You then have a further 14 days to return said item in unused, undamaged condition, as received. We are happy to fully refund or exchange any item that is faulty or you are unhappy with. Postage fees excluded.
Full priced items may be returned for a refund or exchange within 14 days of receiving them.
Please send the item(s) back to us at the address provided on your despatch note. Please allow up to 21 days for your return to process once it is received into our warehouse.
Items on sale are non-refundable.
Made to order items are non-returnable. The only exception being if the item is faulty. If an item is faulty please contact Juniper & Bliss on: email@example.com.
Please keep the tracking number of your returns package safe so you can quote it in any necessary correspondence.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Juniper & Bliss reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
The cost of return parcels is at your own expense.